Absence case management
Absence guidance is more than ticking off deadlines. Our employability advisers actively steer the process: they build the file together with the occupational physician, visit the workplace and arrange suitable support before a case gets stuck.
Delivered by Arbo Concern, part of the Arbo Concern group
When to use this
Without a case manager of your own
In smaller organisations, absence guidance often lands on top of HR or the board. A regular employability adviser takes that work over.
When absence is rising
More reports or longer cases call for someone who keeps the overview and sees patterns, not just separate files.
With complex cases
Conflict, psychological complaints or an employee who will not cooperate: situations where one wrong step can lead to a wage sanction.
How it runs
- On a sickness report, the adviser assesses what is going on and when the occupational physician is needed.
- They stay in touch with the employee and the manager, and visit the workplace where that helps.
- If recovery stalls, they arrange suitable support: coaching, physical recovery or a conversation about workload.
- Every step and every deadline goes into the file, ready for the UWV review.
You keep control of your own absence policy; the employability adviser makes sure nothing is left lying around. That saves your HR team from tracking deadlines, and it saves the employee the feeling of being passed from one desk to the next.
Where this falls on the clock
The Gatekeeper clock runs for 104 weeks. Absence case management is shown in orange; the other three are shown for orientation.
Gatekeeper Improvement Act
- week 1Sickness report
- week 6Problem analysis
- week 42Notification to UWV
- week 52First-year evaluation
- week 93WIA application
- week 104End of sick pay
- Safety expertise and RI&ECare Concernbefore the first day of absence
- Absence case managementArbo Concernweek 1 to 104
- Occupational capacity assessmentPeople Concernonce it is clear that returning to their own work looks unworkable
- Second-track reintegrationGoing Concernafter the advice from the occupational capacity assessment, once own work is no longer workable
When these services start depends on the employee's situation. The timeline gives a rough picture.
Other services
Occupational capacity assessmentWhat can this employee still do, in their own job, elsewhere with you, or outside?People Concern
Second-track reintegrationNo suitable work left inside your organisation? Then we guide the employee towards work elsewhere.Going Concern
Safety expertise and RI&ERisk inventory, review, workplace assessment and investigation after an accident.Care Concern
Frequently asked questions
Questions about case management
Is your question not here? Call +31 71 401 81 41, weekdays from 09:00 to 17:00.
What does an employability adviser do beyond a case manager?
A regular case manager mainly watches the process and the deadlines. Our employability advisers are involved in the substance as well: they think along about the reintegration options and arrange suitable support themselves.
May a case manager see medical data?
No. The occupational physician is the only one who processes medical data. The employability adviser works with the limitations and possibilities the physician passes on, not with the diagnosis.
Who carries it out?
Arbo Concern, the certified occupational health service that Dokter Beter works with. You arrange it through us.
Request or information
An occupational physician on your floor soon?
Tell us your region and the cover you have in mind, in half-days or full days. We will contact you within one working day to discuss the options. No obligation.
Also available alongside the physician on site: occupational capacity assessment, second-track reintegration, case management and safety advice. All additional services