Complaints procedure
What to do when the service is not what you expected.
This text has not been adopted yet. Below is what the arrangement covers and where you end up; the full, signed version is being drawn up at the moment. If you need it now, for a procurement process for instance, just ask us for it.
A conversation first
Most complaints are about a misunderstanding that one conversation settles. Call +31 71 401 81 41 and ask for the person responsible for your case. If that does not resolve it, the formal route follows.
Filing a complaint
Send a complaint in writing to [email protected], with the date, what happened and who was involved. You will receive confirmation and the name of the person handling it.
If it concerns the physician
Complaints about an occupational physician's medical conduct can also be put to the Dutch disciplinary tribunal for healthcare. That stands apart from this procedure; a complaint to us does not block that route.
Questions about this text? Call +31 71 401 81 41 on working days between 09:00 and 17:00, or email [email protected].